There are many different ways to get Official Norton support: > Chat with Official Norton Support -|- Call Official Norton Support Please tell us what Norton is telling you regarding this event.įor information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.Īs always you or your customers may Chat with Official Norton Support If you believe a file has been mistakenly detected, you may submit a dispute at. Try telling your customers to: post their issue here to the Norton Community I don't want it being passed over for lack of information but I don't really have any more to give.Īll I know is that my customers are notifying me that my software is being classified as malware. If I should submit different details, please let me know. I sign all my software with a Thawte code signing certificate (Fired Up Software). My customers are non-technical so are not able to provide technical details. Name of detection given by Symantec product = Customers are unable to elaborateįile hash or clipboard paste from product = All I know is that my customers are notifying me that my software is being classified as malware. Name of the software being detected = BeadTool 4 Name (person to contact) = Christopher LittsĪre you the creator or distributor of the software in question? = yes Which of the following types of detection are you reporting? = UNKNOWN Which product were you using when you saw this? = UNKNOWN When did the detection you are reporting occur? = UNKNOWN The final page asked questions that weren't relevant to me. May I know why whitelisting is no longer available? Why no back-end testing or vetting BEFORE a developer releases their Ok I submitted a report (before seeing your post) but I don't know if it's enough. I'm just a developer that is trying to get this cleared up and no options on any of those pages are relevant to me. What's more, assuming that a Symantec customer would know these things is a little bit too much to ask - a lot of my customers have almost zero technical knowledge. The next page I am presented with even more options that do not apply: 'Which of the following types of detection are you reporting?' I have absolutely no idea which one to choose. Furthermore, trying to get this information from my customers is sometimes impossible because they have no idea what they have installed. I don't use any Symantec Enterprise Endpoint Products, Advanced Threat Protection, Consumer Endpoint Products, Cloud and Services, or Mobile. Then, on the next page, I am given choices that still do not apply. I am not a Symantec customer (other than the Thawte code signing certificate) so I choose the last option (unsure or does not apply). On the first page of that link, I am presented with various options - none of which apply.

Beadtool software